FAQ
How to send money abroad?
What are the benefits of sending funds with VelurePay?
What verification do I need to send an international transfer?
How long does an online money transfer take?
General Questions
How do I change the name on my account?
How do I change the date of birth on my account?
How do I change the address and telephone number on my account?
How do I change the email address on my account?
How do I change the password on my account?
Can I have more than one VelurePay account?
How do I close my VelurePay account?
How do I delete my VelurePay transaction history?
How do I make a complaint?
Verification
Why does VelurePay need to verify me?
What is identity verification?
What ID is required for the country I’m registered in?
Is there anything I need to know before I upload my ID?
What types of ID can I use?
What types of documents can I submit for address verification?
What happens to my personal information after I upload it?
Need to send us your documents?
